At MONTİS RUGS, we stand behind the quality of the products that add value to your living spaces, and we place the highest priority on customer satisfaction. It matters to us that the rugs you purchase fully meet your expectations. That is why we offer a transparent, smoothly run exchange and return process that safeguards your shopping experience.

Return and Exchange Conditions

• 3-Day Window: You may request a return or exchange within 3 days from the date your order is delivered to you.
• Product Condition: Rugs subject to return or exchange must be unused, unwashed, free of any physical or chemical damage, and must not have lost their original condition.
• Original Packaging: Products must be sent back in their original packaging, packed so that they are not damaged in transit.
• Custom-Size Exceptions: Unless there is a manufacturing defect, returns and exchanges are not available for "custom size" rugs that have been cut to your space and specifications or finished with fringe/overlock work.

A Simple Process

• Submitting Your Request: To start the process, simply contact our WhatsApp Customer Service team (+90 264 606 08 93) through our communication channels and let us know your request.
• Contracted Courier: Once your request is received, you can hand your product over to our contracted courier company using the free return or exchange shipping code sent to you.
• Fast Quality Check: When the product reaches our center, it is promptly inspected by our expert team. Requests confirmed to meet the return conditions are approved the same day.

Refund Process

Once your return is approved, the amount you paid is refunded directly to the payment method used for the purchase (credit card or bank account) within 10 business days. The time it takes for credit card refunds to appear on your statement may vary depending on your bank's processes.